Delete Your Account – Homebase Mobile

If you would like to delete your account and associated data from Homebase Mobile (by Homebase Mortgage Bank), please follow the steps below:

How to Request Account Deletion

Send an email to customercare1@homebasebank.com from the email address associated with your account, with the subject:

“Account Deletion Request – Homebase Mobile”

We will delete your account and associated data within 3 business days.

What Data Will Be Deleted:

• Your user account (email or phone number)
• All authentication credentials
• Any personal data linked to your account

What May Be Retained (if applicable):

• Anonymous analytics data (non-identifiable)
• Transaction records (if legally required), retained for up to 90 days. This is subject to the data retention policy

Questions?

Contact us at customercare1@homebasebank.com